Shipping policy
Shipping & Fulfilment Policy
Waikanae Paper Artist offers products through two different purchasing and fulfilment methods. The purchasing option for each item is clearly shown on the product page.
Products purchased through Zazzle
Products displaying a SHOP ON ZAZZLE button are purchased directly through Zazzle.
After selecting your preferred region, you will be taken to the corresponding Zazzle product page to view current local pricing, available product options and delivery information.
For these products, payment, printing, production, packaging and shipping are handled by Zazzle.
Shipping costs, delivery methods and estimated delivery times are provided by Zazzle during checkout and may vary according to your location, product selection and delivery service.
If you have a question about an existing Zazzle order, including shipping, delivery, damage or fulfilment, please contact Zazzle using the order details supplied with your purchase.
Products purchased directly from Waikanae Paper Artist
Selected original artworks and physical products can be purchased directly through this website using Shopify checkout.
These items are prepared, packaged and dispatched by Waikanae Paper Artist in New Zealand.
Direct shipping is currently available to:
New Zealand
Australia
Shipping charges and available delivery options will be shown at checkout.
Processing times may vary depending on the item. Original artwork, handmade pieces or personalised products may require additional preparation before dispatch. Where relevant, this information will be included on the product page.
Delivery estimates
Delivery times are estimates only.
Once an order has been dispatched, delivery may be affected by circumstances outside our control, including carrier delays, public holidays, weather events and customs processing.
Australian orders
Orders shipped directly from Waikanae Paper Artist to Australia may be subject to customs duties, import taxes or other charges imposed by Australian authorities.
Unless specifically included at checkout, any such charges are the responsibility of the customer.
Incorrect, damaged or missing direct orders
If an item purchased directly from Waikanae Paper Artist arrives damaged, defective or incorrect, please contact:
Please include your order number and, where relevant, photographs of the item and packaging so we can assist you.
For items purchased through Zazzle, please contact Zazzle directly regarding shipping, delivery, damage or fulfilment issues.