Refund policy
Return & Refund Policy
Waikanae Paper Artist offers products through more than one purchasing and fulfilment method. The purchasing option applicable to each item is shown on the product page.
Products purchased directly through Waikanae Paper Artist
For eligible products purchased directly through this website using Shopify checkout, we offer a 30-day change-of-mind return period, beginning on the date you receive your item.
To be eligible for a change-of-mind return, the item must be unused, unworn where applicable, in the same condition in which it was received and in its original packaging. You will also need your receipt or proof of purchase.
To request a return, please contact:
Please contact us before sending anything back. If your return is accepted, we will provide return instructions and the appropriate return address. Items returned without prior authorisation may not be accepted.
Unless the item is faulty, damaged, incorrect or otherwise covered by applicable consumer law, return shipping costs for change-of-mind returns are the responsibility of the customer.
Products purchased through Zazzle
Products displaying a Shop on Zazzle button are purchased directly through Zazzle.
Payment, printing, production, shipping, returns and refunds for these products are handled by Zazzle and are subject to Zazzle’s current policies.
If you have a problem with an existing Zazzle order, please contact Zazzle using the order information supplied with your purchase.
Damaged, faulty or incorrect items
Please inspect your order when it arrives and contact us promptly if an item purchased directly through Waikanae Paper Artist is damaged, defective, faulty or incorrect.
Please provide your order details and, where appropriate, photographs of the item and packaging so we can assess the issue and arrange an appropriate remedy.
For customers in New Zealand, products purchased directly from Waikanae Paper Artist are subject to applicable rights under the Consumer Guarantees Act 1993 and Fair Trading Act 1986.
For customers in Australia, applicable rights and remedies may arise under the Australian Consumer Law.
These statutory rights are not limited by this Return & Refund Policy. Depending on the circumstances, you may be entitled to a repair, replacement, refund or other remedy.
Exceptions to change-of-mind returns
Change-of-mind returns may not be available for:
- personalised or customised products;
- made-to-order items;
- handmade items created specifically for you;
- gift cards; or
- sale or clearance items.
Any applicable exclusions will be made clear on the relevant product page where appropriate.
These exclusions apply only to change-of-mind returns and do not affect your legal rights if an item is faulty, damaged, unsafe, incorrectly described or otherwise fails to meet applicable consumer guarantees.
Exchanges
Where an exchange is available, the simplest process is generally to return the eligible item first and place a new order once the return has been approved.
Refunds
Once we receive and inspect an approved return for a product purchased directly through Waikanae Paper Artist, we will let you know whether the refund has been approved.
If approved, the refund will be issued to the original payment method.
Please allow additional time for your bank or payment provider to process and display the refund.
For questions about a direct Waikanae Paper Artist order, please contact: